Ticket System
Ticket System Overview
Get started with a powerful and fully customizable ticketing system for Discord — complete with section-based management, role controls, and point tracking.
🎥 Introduction
Prerequisite: Please install Node.js (Latest LTS recommended) before proceeding.
🧩 Features
🛠️ Admin Controls
Admins have full control over the ticketing system. Core actions include:
Claiming and pinning tickets
Adding/removing users from tickets
Notifying users directly
And much more, all via a select menu
🗂️ Section Management
Organize your support workflow by creating unlimited sections. Each section can have its own admins, roles, and tickets, making management scalable and clean.
🔍 User Overview
Get a full view of any user’s ticket activity:
Number of tickets opened
Admin history across sections
Claim points and rating points (if the user is or was an admin)
👤 Section Manager Tools
Section managers can:
Force cancel or claim tickets
Add or remove roles
Override certain admin permissions where needed
📈 Points System
Track and manage staff performance through a built-in point system:
Claim points – based on ticket responses
Rating points – based on user feedback
Points are section-specific and visible to managers for evaluation
🧩 Full Configurability
Every aspect of the bot can be tailored:
Section behavior
Permissions
Ticket visibility
Custom responses and notifications
Make it your own with powerful, flexible configuration options designed to adapt to any server setup.